Privacy Policy

Effective Date: 27/05/2025
Last Updated: 27/05/2025

Healthopolis (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our mobile application and services (the “App”) available on the Google Play Store.

By installing or using our App, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Information You Provide

• Personal Information: Name, phone number, email address, gender, and address.

• Health Information: Wellness goals, medical history, and consultation logs (if applicable).

• Account Information: Login credentials, preferences, and profile settings.

• Payment Information: Payments are processed via third-party gateways. We do not store your card or banking details.

1.2 Automatically Collected Information

• Device Information: Device model, operating system version, IP address, app version, and unique device identifiers.

• Usage Data: App activity, crash reports, and diagnostics.

• Location Data:
  We may collect both precise and approximate location data in the foreground and background to:

  • Enable location-based health services

  • Provide clinic discovery, step tracking, and delivery support

  Note: Location data may be collected even when the app is not actively in use. You can control location access at any time via your device settings.

1.3 Third-Party Sources

• Analytics: Google Analytics, Firebase

• Authentication: Google Sign-In, Facebook Login (if enabled)

• Payments: Razorpay, Google Pay, or other integrated services

2. How We Use Your Information

We use your information to:

• Operate and improve the App

• Provide location-based features and wellness tracking

• Personalize your experience

• Send reminders and health notifications

• Offer customer support

• Comply with applicable laws

3. Data Sharing and Disclosure

We do not sell your personal information.

We may share data with:

• Authorized Personnel: Healthcare professionals or coaches you engage with via the App

• Service Providers: For cloud storage, analytics, support, and payment processing (bound by confidentiality agreements)

• Legal Authorities: If required by law or to protect rights and safety

• Business Transfers: In the event of a merger, acquisition, or reorganization

Location data is shared only with essential providers to ensure proper functioning of app features.

4. Your Rights and Controls

• Access & Edit: View or modify your personal data through your profile settings

• Data Deletion: Request account/data deletion by contacting our support team

• Opt-Out Options:

  • Location Access: Control via device settings

  • Push Notifications: Manage in app/device settings

  • Emails/SMS: Unsubscribe from promotional messages

5. Security

We implement strong security practices such as:

• Encrypted data transmission

• Secure server infrastructure

• Access control mechanisms

However, no system can guarantee complete security. We recommend using strong passwords and keeping your device updated.

6. Data Retention

We retain your information as long as necessary to provide services or meet legal obligations. You may request deletion unless retention is required by law.

7. Children’s Privacy

Our App is not intended for users under the age of 13. We do not knowingly collect data from minors. If such data is identified, it will be deleted immediately.

8. Third-Party Links

The App may contain links to external services or content. We are not responsible for their privacy practices. Please review their privacy policies separately.

9. International Users

If you use the App from outside India, your data may be transferred to and processed in India or other countries where we or our providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected within the App and on our Play Store listing. Continued use of the App after changes indicates your acceptance.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, feel free to contact us:

📧 Email: support@healthopolis.in
📍 Address: Healthopolis Pvt. Ltd., [Insert Office Address], India
📞 Phone: (+91) [Insert Phone Number]